Product Warranty

 We provide warranty to some of our products. Customer who purchased our product from DM Sound official site enjoy this product warranty programme. 


How it works?

Warranty period valid and start automatically upon product purchased date.

For example, if you purchase the product on Sep 1, 2017, and the product entitle to 1-year warranty, the warranty period end on Aug 31, 2018. 

*Product warranty may vary between different products, please check the product detail page for exact warranty period.

If you find any damages on the product (with or without warranty) upon receival, please fill in and submit the Return & Refund form within 7 calendar days (7 calendar dates start counting from product receival date, e.g. if the third party courier system show you received the parcel on Oct 1, you should submit the form before Oct 7 ), our customer service team will contact you as soon as possible.

Please note we will not accept any return or refund to the product that is not entitle to the warranty programme after 7 calendar days upon receival.

This warranty programme do not apply to the following situation:

  1. Product is not bought from DM Sound official site
  2. Product is normally wear and tear
  3. Damages caused by careless operation
  4. Improper use of the product (not using the product according to the user manual)
  5. Product is damaged through misuse, malicious acts, negligence, immerse of any liquids or exposes to adverse weather conditions
  6. Losses or damages caused by natural disasters
  7. Product is modified or repaired by third parties
  8. Product barcode or serial number has been modified
  9. Other situation that beyond reasonable control
    Terms and conditions:
    1. Fortune Fountains (Asia) Limited (below refer as FF) reserves the right to provide this warranty service if the customer fails to present their purchase invoice or if purchase record is not found.  
    2. FF reserves the right to alter or terminate any product warranty at any time without prior notice.
    3. In any case of dispute, FF reserves the right to make final decisions.
    If you have any questions regarding the above, please contact our customer service team.