FAQ
Buying / Order |
I want to buy more than 10pcs of the same product but the system does not allow me to purchase, what should I do? I have selected the wrong colour of the product, may I arrange an exchange? My order has been cancelled, what should I do? |
Payment |
How can I pay for my order? |
Shipping |
How do I know if my order is dispatched? I have entered the wrong address but I have already made a purchase, what should I do? Any free shipping provides by Deutschmacht? How long does it take for the product to arrive at my home? How Deutschmacht calculate the shipping fee? I cannot find the shipping fee of my country, do Deutschmacht ship the product to other countries? |
Return & Refund |
What should I do if I receive a damaged product/ incorrect product? Please take a picture of the product, mark down the invoice number and fill in Return & Refund form within 7 calendar dates upon product receival. We may not be able to offer a return or refund after 7 calendar date notification. What should I do to return a product? Take a picture of the product, mark down the invoice number, then fill in the Return & Refund form, our customer service team should be in touch as soon as possible. Please send the return product back to us according to our customer service team’s instruction. |
Order Tracking |
I have received the tracking number but I cannot track my order on courier site? Don’t worry, your order may be just dispatched and not yet shown in the system. If you still cannot track your order ONE DAY after you have received the dispatched email, please contact our customer service team. |