Privacy Policy

DM Sound official site is run by Fortune Fountains (Asia) Limited. DM Sound dedicated to keep your privacy safe and secure. We only use your name and other information, which relates to you in the manner set in this Private Policy. We will only collect information where it is necessary for us and we will only collect information if it is relevant to our dealing and service to you.

If you have any questions, suggestion or comments on our privacy policy, we are always happy to hear from you. If you have any comments or suggestion, please contact us on: cs@dm-sounds.com

Our Data Principles

Everything we do relating to your information is covered by the following data principles:

- Your information belongs to you, not us – you should be able to control it, and you should know and feel comfortable to how we deal with your information.
- We will only collect, keep, use your information internally, and share only necessary information for genuine business purpose (e.g. deliver your order). We might also share your information where we are legally required to do so.
- We will not sell, share or trade customers personal information with third parties.
- We will try our best to keep your information protected and secured.

Collect Your Personal Information

How we use your information

Click here for more information.

Security of Your Personal Information 

DM will try our best to protect all information collected is safe and securely stored. We will strive our best to protect all information by processing the below：

- Restricting access to personal information；
- Maintaining our website/ software to prevent unauthorized computer access；
- All personal information will be destroyed when no longer needed for our record retention purpose.

Disclosure of Your Personal Information

Receiving Marketing Messages

When you register as a user on DM Sound official site, we may use your personal information to share the latest promotion offer and news to you from time to time. If you do not want to receive our latest news and offer, you can always log into your account and disable the subscription.

Just follow the below simple steps:

1. Log into your account
2. Go to Newsletter
3. Select “No”

Please note it may take few days to update the status, we will process this request as soon as possible.

Seeing Deutschmacht Advertisement

We also engage in online advertising, to keep you update and aware of our latest products and news.

You may be able to see DM Sound ads when you are on other websites and apps. We do this by using variety digital marketing network, and we use different advertising technologies such as pixels, ad tags, cookies, as well as some service offered by other sites, such as Facebook and Google Analytics.

The banner and ads you see may base on the information we have about you, or your previous use of Deutschmacht (your search history or the content you have read) or the Deutschmacht ad you have clicked.

Keeping Your Information

We will only keep your information for as long as we are either required to by law or as is relevant for the purpose for which it was collected.

If you no longer wish to use our website, you can contact our customer service team and request delete of all your information.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Your actual order details will be stored with us. You may access your information at any time by logging into your account. You may also view the detail of your purchased items, the delivery status, your address details and promotion material you have agreed to receive. You are responsible to keep your personal information safe and not disclose to a third party. DM do not take any liability for misuse of password unless it is our fault.

What is Your Rights?

You have the rights on your personal information:

- The right to be informed about how your personal information is being used.
- The right to access the personal information we hold about you.
- The right to request the correction of inaccurate personal information we hold about you.
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.
- The right to stop direct marketing messages, which you can do through My Account.

Please contact us if you have any questions, or would like to have a complaint.

Cookies

We use cookies when you visit our site. There are four main types of cookies.

(1) Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to cart”.

(2) Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.

(3) Customer preference cookies – when you are browsing or shopping on Deutschmacht, these cookies will remember your preferences (like your language or currency), so we can make your shopping experience as smooth as possible.

(4) Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to do so. Please note that by deleting or disabling future cookies, your user experience may be affected.

Complaints